What you can put into practice
- Define the service, plan and permitted use under review.
- Separate mandatory requirements from preferences.
- Record supplier evidence, gaps and customer responsibilities.
- Design a bounded pilot and document a decision, fallback and review triggers.
Where this guidance helps
- Use brief and decision boundaries
- Requirements, dependencies and supplier evidence
- Assurance, data terms and available controls
Tools you can adapt
- Start with the brief and decision boundary
- Use brief
- Supplier questions
- Requirements
- Evidence register
- Dependencies
- Assurance scope review
- Pilot record
- Customer responsibilities
- Decision memo
- Monitoring and exit
- Learning observation
Fictional examples, practical decisions
- A retailer comparing two drafting services.
- An existing storage supplier adding an AI assistant.
Inside the handbook
View the handbook contents +
Condensed topic outline:
- Use brief and decision boundaries
- Requirements, dependencies and supplier evidence
- Assurance, data terms and available controls
- Pilot design, costs, continuity and exit
- New-supplier and existing-supplier fictional cases
- Decision maintenance and practical assessment